Returns & Exchanges
We guarantee all products we present on our website. If you are not completely satisfied with your product, we have a 14 days return policy. For us to approve the return, please note that the goods must arrive to us in an undamaged condition, well packaged in the original packaging or equivalent packaging.
Please read more on how to make a return below.
HOW DO I RETURN MY ORDER?
To return your purchased order, please send us an email at [email protected] and fill in the requested information below:
• Your name
• Your address
• Order number
• Invoice number (when invoicing)
• Name of the artist
• Name of the motif
• Size of print
• Entire order or part of order
• The reason for the return
We will get back to you with further information on how to proceed with the return. To approve the return, please note that the goods must arrive in an undamaged condition, well packaged in the original packaging or equivalent packaging. Unopened packaging applies to frames.
Picture This has the right to wait to pay the refund of the product until we have received and controlled the goods. In the event of an unapproved return, an administrative cost of €25 will be charged.
IS THERE A FEE FOR RETURNS?
When using the right to withdraw a purchased order, you need to pay the return fee as a customer. If the reason for the return is caused by Picture This in any way (a defect or delayed product), Picture This pays the return fee.
CAN I EXCHANGE MY ORDER?
An exchange of a product for something else is processed like a return. Please return your unwanted items for a refund, and place a new order for the correct product.